Returns Policy

RETURNS

Before returning, exchanging or reporting damage to any merchandise, please read our policies below first, then submit an RA (Return Authorization) Request.

OUR 14-DAY RETURN POLICY

At Hannah’s Kittens, we are committed to your 100% satisfaction first and foremost, and we want you to be completely satisfied with the purchases you make at HannahsKittens.com. If for any reason you would like to return or exchange an item, you may return the item in its original condition within 14 days of receipt. If you are requesting a refund, we can refund the full amount less shipping and handling charges.

You may cancel an order before it has shipped. (Your credit card will never be charged until your order has actually been shipped to you.)

RETURNING A PURCHASE

1) Please submit a RA (Return Authorization) request (link below), include your original order number, product(s) you are returning and your name. If your request meets the conditions of our Return Policy, we will give you an “RA Number,” a return address and any other necessary information. Returns that have not been authorized first cannot be accepted.

2) Wrap the package carefully. All returned products must be in their original condition and packaging.

3) Return the product using your preferred shipping method directly to the address we provide.

4) It is important that we know when your return is expected. When you ship the item back, please save your return tracking number and email it to us. We need this in case there are any problems during transit.

5) Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps. Some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear on the card you used.

6) PLEASE NOTE: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges.

7) All returned products must be in their original condition and packaging. Unfortunately, if products have been used, worn or modified, we cannot take them as returns.

DAMAGE & MISSING ITEMS
At Hannah’s Kittens, we treasure our kittens and all of our other fancy products, so we will ship them to you in extra safe padding and packaging. However, if something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.

Write “Package Damaged” when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.

If you accept a package then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so please do not delay. We will have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging, and be accompanied by a RA form/number. See link below.

If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.

RETURN AUTHORIZATION REQUEST FORM [CLICK HERE]